The Information Technology Group (ITG) is a collection of people, processes and technology investments that are designed to achieve the business goals of FTI Consulting. Incumbent acts as a technical support advisor to FTI Consulting staff in all practice areas on all information technology issues and provides state-of-the-art technical solutions in support of computer and local area networks. May also provide technical support to FTI Consulting clients on billable engagements. Assumes ownership role on internal help desk and provides applications and systems support, Cisco IP Telephony, application and network systems administration and seeks to document user requirements of FTI staff in the pursuit of providing solutions to their technical needs. Provides mid-level support, and detailed knowledge of computer software and hardware, Mid-level network operating systems, PC applications, Internet services, multi-media and messaging software used in FTI. It is expected that this incumbent will work as a part of the ITG team in a customer support role for all business and technology related issues at the local office level. The ability to work in a team environment is required.
What You'll Do
- Works as a technology support advocate for all FTI Consulting staff in all practice areas. May act as the liaison between office and systems integrators and/or vendors when appropriate.
- Works within the IT group in the definition, documentation and implementation of appropriate processes and procedures to continuously improve the technology support within FTI Consulting.
- Works within the IT group while working with FTI practice areas and corporate staff to establish technology user requirements that the entire ITG will use to define and design solutions to.
- Works within the IT group in maintaining a knowledge base of all client care services and applications used in FTI Consulting. Acts as an advocate for the staff in the resolution of any and all computer-related problems or issues. Assists in writing, structuring, and organizing technical procedures.
- Provide mid-level support in the configuration, installation and troubleshooting of software applications and databases on workstations, file and application servers.
- Provide support in the configuration, installation and troubleshooting of Cisco Ip Telephony software and provides for administration of handsets and related cabling and configurations.
- Configures and supports all ITG approved wireless devices.
- Maintains thorough understanding of video equipment installed in the office and can provide audio and video calling assistance for staff.
Provide support in maintaining adequate experience with application software installation and use. Remains knowledgeable of and experienced with using operating systems on workstations and servers. Is familiar with local and wide area network concepts, , LAN/WAN connectivity, and data communications protocols. Remains competent and understands desktop and laptop hardware components and ITG supported software, including messaging clients, web browsers and Internet, anti-virus software, office productivity applications, and time entry systems.
How You'll Grow
ITG uses an "IT Service Portfolio" approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and Manage a balanced set of IT investments that meet business objectives. We encourage our employees to become "Super Users" of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development.
Basic Qualifications
- Must have a B.S college degree in Computer Science or equivalent professional experience.
- Must have a minimum of 2 or more technical certification credentials like Network+ or Security+.
- Must have ITIL Foundations certification.
- Must have superior customer service skills.
- Minimum 4 years of experience in a mid to large enterprise company.
- Excellent communication (written & verbal), planning, organization, and administrative skills.
- Excellent knowledge of the Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook) .
- Work experience with Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems.
- Experience providing on-call support via voice and remote access tools.
Preferred Skills
- Detailed knowledge of current leading-edge PC workstation and server hardware and software including networking and communications interfaces and relationships.
- Experience providing on-call support via voice and remote access tools.
- Ability to flex working hours as required to meet business needs.
- Periodic travel required, sometimes with little notice.
- Occasional physical labor, which may include moving equipment or furniture up to 50 lbs. and flexibility to crawl underneath desks or tables to access network jacks and electric receptacles.
- Positive Attitude and self-motivated.
- Proven ability to multitask and prioritize work demands.
- Ability to grasp fundamentals quickly and instruct others in their use.
- Flexibility to work in a fast-paced environment.
- Able to work on your own and as part of a team.
- Adaptable to changing priorities.
Level Requirements
Intermediate understanding of:
- PC Architecture
- Windows Server, AD, Group Policy, O365
- 2FA, FTP, SFTP
- Office 2016, O365
- Windows 10
- Excellent understating of Customer Services
Our Benefits
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
- Competitive salary and bonus plans
- Generous paid holidays, time off and parental leave
- Full package of benefits plans
- Company matched 401K
- Annual paid volunteer hours
- Corporate matching for charitable donations
- Potential for flexible working arrangements
- Free snacks and drinks
- Upscale offices close to public transportation
- Pet insurance
About FTI Consulting
What makes us unique? With more than 6,250 employees located in offices in every corner of the globe, we are the firm our clients call when their most important issues are at stake. Regardless of what level you are, you will have the opportunity to work alongside and learn from top experts in your field on high-profile engagements that impact history. Our culture is collaborative, and we value diversity, recognition, development and making a difference in our communities.
FTI Consulting is publicly traded on the New York Stock Exchange and has been recognized as a Best Firm to Work For by Consulting magazine and one of America's Best Management Consulting Firms by Forbes . For more information, visit www.fticonsulting.com and connect with us on Twitter ( @FTIConsulting ), Facebook and LinkedIn .
FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.
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