Software Support Specialist

Posted August 08, 2021
Apply: Topcon


Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.

Learn more about working with us at topconcareers.com

Job Purpose:
Troubleshoot and respond to customer's software inquiries. Resolve customer concerns with software installation, operation, application and compatibility matters.

Core Job Duties:
• Installation and support of Imagenet connect and other Topcon's software products remotely and on-site
• Escalation of requirements to Imagenet connect team
• Implementation of projects
• First contact for the customer and the customer's employees
• product demonstrations for customers and prospective customers locally and remotely

Minimum Job Requirements:

Education & Experience:
• 3 years of experience in the field of EMR or similar products
• Bachelor in Computer Science

Knowledge, Skills, and Abilities:
• Familiar with DICOM, HL&, IHE and SQL
• Strong troubleshooting skills
• Spanish speaking preferred
• Experience in the field of software applications (experience with the use of hospital and / or medical practice information or management systems would be ideal) is a plus

Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Diversity Pipelines