Repair Technician

Posted August 08, 2021
Apply: Topcon


Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. Keeping pace with the ever-changing landscape of the healthcare industry, we offer the latest integrated solutions including advanced multimodal imaging, vendor-neutral data management and groundbreaking remote diagnostic technology. A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.

Learn more about working with us at topconcareers.com

Key Responsibilities

The successful candidate will be responsible for:
  • Repairing, calibrating and installing our complete line of ophthalmic equipment, hands-on troubleshooting involving mechanics, electronics, optics and hydraulics either from our workshop in Calgary or at our customers premises i.e. ophthalmologists, optometrists, opticians and hospitals.
  • Providing thorough problem determination, resolve issues on a timely basis in order to meet customer expectations/service levels;
  • Accepting responsibility and accountability for customer issues and drive to timely resolution;
  • Working on products under development.


Technical Qualifications
  • Post-secondary education in Electromechanics/Electrotechnics or related program;
  • Preferably, 1+ years of customer support experience.


Skills and Qualifications
  • Ability to work with precision instruments;
  • Superior analytical skills demonstrating strong troubleshooting skills and problem analysis;
  • Focused on solutions, resourcefulness;
  • Capable of great meticulousness, versatility, patience and autonomy;
  • Demonstrated ability to deal effectively with customers;
  • Strong teamwork attitude;
  • Aptitude for learning new ideas/concepts and applying knowledge, desire to learn;
  • Ability to manage conflicting priorities, attention to detail, self-motivated and organized;
  • High energy, enthusiasm, responsible and a drive to succeed;
  • Strong verbal, written, and interpersonal skills;
  • Knowledge of optics principles is an asset;
  • Must have flexibility to provide after hours and weekend support as required;
  • Must have a valid driver's license and good driving record;
  • Be available to travel in British Columbia, Alberta and Saskatchewan when required;
  • Must report daily to our Calgary office.


Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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