To learn more about Topcon career opportunities go to www.topconcareers.com.
JOB PURPOSE
Provides complex technical support to customers (end users, dealers, service centers and OEMs) on all of Topcon Agriculture's product portfolio which includes both hardware and software components from the Digi-Star, NORAC, RDS and Topcon brands.
CORE JOB DUTIES
- Provide field and 24/7 phone support, including recording of all relevant information such as action taken and resolution using our CRM system.
- Assist in developing technical training material (Instructor Guides, Student Guides, Labs, and Shop Guides) related to Topcon product(s).
- Assist in designing and inclusion of continuous enhancements to training material.
- Maintain a safe and healthy training environment, following organization standards and adhering to legal requirements.
- Maintain quality service by establishing and enforcing organization standards.
- Update and maintain technical knowledge.
- Monitor dealer personnel and field team member's skill sets assess and analyze their skill levels and develop and implement appropriate training programs to continuously improve the effectiveness of all parties representing Topcon products in the marketplace.
- Execute test plans for problem solving, troubleshooting, reverse engineering, and product failures.
- Assist technical staff to refine field notes, electrical schematics, hydraulic schematics, and photographs gathered during product installation.
- Work with and communicate to Topcon's Support Manager issues affecting the company's ability to deliver field support to our dealer network.
- Deliver training as requested, both internal and external.
- Attend Trade Shows, both nationally and internationally as required.
- Preform other duties, tasks and responsibilities as required.
MINIMUM JOB REQUIREMENTS
Education & Experience
- Degree in an Engineering, Technology or Agricultural Sciences discipline or equivalent experience.
- Previous experience with or within the agriculture/industrial sector, companies and/or customer, ideally within a product support or engineering role
- Advanced education degree preferred
- Extensive industry experience to be considered in lieu of degree
- Language proficiency skills in Spanish (Basic), Portuguese (Native) and English (basic).
- Self-motivated and able to work without supervision
- Excellent verbal and written communication skills
- Proficient computer skills in MS Office suite
- Must be able to develop and manipulate data as required for reports, presentations, etc.
- Excellent time management and organizational skills
- Ability to perform under pressure within a team environment
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.