Our collections specialists are experienced customer service agents with strong interpersonal skills, the ability to plan, prioritize, and manage objectives, and problem solve in a fast-paced environment.
WHAT YOU'LL BE DOING:
- Actively collects open AR balances by contacting customers, directs the activities of other Field personnel to actively collect open AR balances.
- Updates the Get Paid AR collection system including customer contact information, notes on status of open AR accounts, payment promises, customer disputes, escalation for inclusion in the AR Specific Reserve, repossession review, referral to Legal, write-off, etc.
- Responds to customer inquiries providing required assistance or directing the customer's issue to the appropriate person who can resolve it
- Acts as a liaison between the Field personnel and Corporate/Regional/Area management regarding the review and timely resolution of disputes assigned to the Field.
- Participates in monthly meetings between Regional Leadership and Corporate Accounting/Finance regarding the status of Region's AR Aging/Collection status and adequacy of the AR Specific Reserve.
- Reconciles accounts and perform administrative tasks/additional duties as assigned.
EDUCATION AND QUALIFICATIONS:
- High school diploma required
- 2-4 years of relevant work experience
- Proficiency with MS Office (Excel, Word and Outlook)
The opportunity to advance your career is ready for the taking at WillScot; if you're READY TO WORK, apply today!
WillScot, is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
WillScot will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.
Job Segment: Accounts Receivable, Collections, Finance