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Provide technical support to customers and end-users of our products. Perform product bench analysis/diagnosis and repairs. Primary duties include troubleshooting/repairing products. Supports and responds to hardware questions/problems from customers.
Essential Duties and Responsibilities:
Perform tests, troubleshooting, assembly, and rework. Assist customers with the operation and troubleshooting of products. Communicate with customers over the phone or via e-mail. Provide testing and technical support. Perform bench repairs of returned product. Occasionally perform field work for troubleshooting, installation and repair of products. Process customer orders, assist customers with parts requests/orders, enter information, bills out work performed, maintain service log and other departmental records. Diagnose, test, troubleshoot, and repair returned products. Perform troubleshooting/repairing of products under warranty or for post warranty service. Calibrates/Cleans products. Perform other duties as required.
Requirements and skills:
A.S. or equivalent in Electronics Related experience or tech. training Excellent customer service skills Ability to participate in our 24/7 emergency technical support rotation. Able to read and interpret schematics. Working knowledge of basic test equipment, meters, oscilloscopes, digital multi-meters, etc. Knowledge of soldering and complex electronic troubleshooting techniques. General working knowledge of computer applications, Access, Word, Excel, NetSuite, etc. Strong organizational skills Open to some travel Familiar with construction technique; good mechanical aptitude Proficient in Microsoft Office Tools and customer order entry in an ERP system
Topcon is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.