Customer Service Representative \u2013 Fully Remote
Posted September 09, 2020
Apply: The Results Companies
Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in work remote in the comfort of your home, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.
We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!
What will you be doing?
Join ResultsCX and take pride in being the voice of our customers. Our Customer Service Representatives to help customers! You will be giving instructions, answering questions, promoting a product or service, or resolving a customer's complaints. If you have a positive attitude, patience, strong computer skills and the ability to solve problems, we want you!
How will you make a difference?
• Provide excellent customer service regarding products and/or services
• Communicate with customers over the phone, via email, and/or online chat
• Navigate a computer with multiple windows and screens
• Resolve any customer issues while providing an exceptional customer experience
To join our team, you need:
• High school diploma or GED required
• Ability to type 25 words per minute
• Basic computer navigation skills and strong communication skills
• Positive attitude, strong work ethic and ability to thrive in a dynamic environment
• Bilingual Spanish (preferred)
• Any customer service experience a plus
To work virtual in your home, you will need:
Our virtual positions require you to independently have access to the following during all working hours:
• An Intel or AMD PC/ laptop running Windows 10 operating system with a minimum of 4 GB of RAM (NO Mac, Chromebook, Tablet or Smartphone)
• Minimum processor speed of 2.0 GHz with dual core processing and at least 4 Logical Processor Core
• At least 1GB hard drive space free on C: drive for company applications
• High Speed Internet - minimum download speed of 10 Mbps and a minimum upload speed of 6 Mbps
• 2 Free USB Ports for headset and Web Cam.
• Ability to connect directly to the internet service provider modem with an Ethernet cable, WIFI is not acceptable
• Dedicated workspace in your home that is free of background noise and distractions
• Dedicated computer monitor minimum 13 inches or larger
• Sound/Audio support
• Ethernet Port must be built -in to computer
• A VoIP USB Headset with microphone
Why join our ResultsCX team?
• Employee Performance Incentives and Prizes
• Frequent Employee events, games, parties, and all-around fun in the workplace
• Healthcare Benefits - Medical, Dental, Vision, PTO & 401(K)
• Paid Training
• Discounts on Hotels, Car Rentals, Restaurants, Movie Tickets, Groceries, Child Care, and much more
• Opportunity to grow withResultsCX if that's "Your Greater"
• Flexibility with scheduling
If this sounds like an opportunity that you would be interested in, don't miss out! Training Classes are forming now! Spaces are limited - apply now and SECURE your spot!
Join us in a career as a WORK at HOME - Customer Service Representative, you will enjoy Limitless Opportunities for development and growth!