In this role you will:
• Develop necessary core training skills by completing the Associate Trainer "Go Green" program• Develop necessary client training skills by completing the "Go Blue" client certification program• Learn skills required to prepares new Associates to be valuable employees through the Day Zero process and facilitation of New Hire Orientation• Learn to facilitate classroom and refresher training to transfer program product knowledge, call handling skills, customer service/sales skills and program process and procedures• Develop skills necessary to extracts/generate training reports such as class attendance and performance records, as well as furnishing other training requirements as determined by the program or account operations• Learn to determine progress and qualification of Associates for completion of training program and matriculation into Grad School program (and, where appropriate, termination from training program)• Learn requirements and expectations of Grad School and assists the Grad School Dean on an as-needed basis• Provide feedback to the Training Manager to identify gaps in training and other areas of opportunity• Attend training meetings and responds to emails and phone calls to ensure all program information is documented and updated• Maintains top performance and continues to develop leadership skills while executing Associate responsibilities• Completes a minimum of four hours of phone time each month in order to remain proficient in call handling skills• Upholds compliance to all internal and client policies inside and outside the training room through strong measures of accountability as well by exemplifying these expectations through their own behavior
We are looking for someone who has:
• A minimum of 90 days Tenure and 30 days in Production• Consistent attendance and punctuality• Not had any corrective actions in past 90 days• Not had any current and ongoing performance management plans (PIPs, IDPs)• Passion to uphold the values of The Results Companies through a service-oriented mindset and willingness to promote growth for self, colleagues, company and client.• Excellent non-verbal and verbal communication skills - both oral and written• Innovative thinking and is highly organized• Strong interpersonal skills with the ability to perform effectively as member of a team• Excellent consulting skills, (e.g., critical thinking, problem solving, decision making, and influencing)• The ability to work independently with minimal supervision, but also in a team environment• Strong attention to detail•  The ability to work in a dynamic environment
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability