Manager, Training - Fully Remote

Posted August 08, 2020


The Manager, Training works to ensure that Training needs are consistent within Results Home Office training team and is responsible for the virtual Trainers effectiveness in presentation of training materials, processes and procedures for our virtual team of Customer Service Associates. The Manager, Training will as participate in active training sessions.

In this role you will:
  • Ensure that all training needs are consistently met for all assigned new hire classes
  • Support the development and certification of Training Professionals by leading client- and Global required training.
  • Use Results standard processes and methodology to evaluate learning effectiveness through a program of regular observation of Training Professionals and through reviewing their performance data.
  • Provide reporting on training completion and performance.
  • Work collaboratively with other Virtual operations teams to develop training solutions and projects identified through evaluation, observation or other data gathering process..
  • Conduct and attends regular meetings with site level training staff.
  • Participate in client meetings and calibration sessions, monitor calls randomly to evaluate agent performance, as needed.
  • Lead or participate in other efforts as assigned by Results Home Office Operations Leaders.


We are looking for someone who has:
  • A Bachelor's degree in Training, Social Sciences, Organizational Behavior or related field or equivalent industry experience may be substituted for degree.
  • A minimum of three years of successful experience leading training teams with hands on employee/ adult training, online training a plus
  • Excellent communication (oral and written) and presentation skills.
  • A well-developed understanding of Adult Learning Theories and generational strategies.
  • The ability to lead teams and measure individual performance
  • Excellent consulting skills including critical thinking, problem solving, decision making, influencing, judgment and problem-solving skills.
  • The ability to creatively use resources and adjust to changes quickly and professionally.
  • Ability to work independently with minimal supervision, but also in a team environment
  • Strong computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint
  • Project Management skills.


Equipment and Tech capabilities, you need:

Our virtual positions require you to independently have access to the following during all working hours:

  • An Intel or AMD PC/ laptop running Windows 10 operating system with a minimum of 4 GB of RAM (NO Mac, Chromebook, Tablet or Smartphone)
  • Minimum processor speed of 2.0Ghz with dual core processing and at least 4 Logical Processor Core
  • At least 1GB hard drive space free on C: drive for company applications
  • High Speed Internet - minimum download speed of 10 Mbps and a minimum upload speed of 5 Mbps
  • 2 Free USB Ports for headset and Web Cam.
  • Ability to connect directly to the internet service provider modem with an Ethernet cable, WIFI is not acceptable
  • Dedicated workspace in your home that is free of background noise and distractions
  • Dedicated computer monitor minimum 13 inches or larger
  • Sound/Audio support
  • A VoIP USB Headset with microphone


Why join The Results Companies' team?
  • Employee Performance Incentives and Prizes
  • Healthcare Benefits - Medical, Dental, Vision, PTO & 401(K)
  • Paid Training - we set you up to succeed!
  • Discounts on Hotels, Car Rentals, Restaurants, Movie Tickets, Groceries, Child Care, and much more
  • Opportunity to grow with The Results Companies if that's "Your Greater"
  • Flexibility with scheduling
  • PayActiv - allows early access to money earned and ability to make bill payments


About The Results Companies:

We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!

The Results Companies is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.

The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability