Join us and work from home managing a team assisting families in signing up for virtual education!
This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At Results, we are focused on providing exceptional customer service to our clients.
We expect greater of ourselves… What's Your Greater? Come find it at The Results Companies
What will you be doing?
As a Manager of Operations at the Results Companies you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams working from home and coordinates, monitors and tracks deliverables to ensure quality service delivery to our clients.
How will you make a difference?
- Review and analyze program performance to determine program needs
- Approve personnel activities concerning hiring, training, development and performance management
- Provide written performance appraisals
- Act when necessary as a problem solving escalation point for Supervisors and front line RAs
- Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
- Identify and oversees program/problem resolution
- Maximize potential of subordinates through coaching, development and effective performance management methods
- Track client issues and maintains client correspondence and issue resolution
- Support Results' goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved
To join our Team, you need:
- Dedicated to providing superior customer service
- Exceptional, professional communication skills both written and verbal
- Strong team management, development and coaching
- Skilled in developing and maintaining key relationships
- Ability to think logically, communicate clearly and diplomatically with a wide range of users ranging from Associates to Executive Management and Clients
- Excellent analytical, problem solving, and troubleshooting skills- ability to define problems, collect data, establish facts and draw conclusions
- Ability to self manage, self motivate and be accountable for assignments and related deadlines
- Competent with Windows and Microsoft office products
Why join The Results Companies' team?
- Employee Performance Incentives and Prizes
- Frequent Employee events, games, parties, and all-around fun in the workplace
- Healthcare Benefits - Medical, Dental, Vision, PTO & 401(K)
- Opportunity to grow with The Results Companies if that's "Your Greater"
- Flexibility with scheduling
The Company is an equal opportunity and affirmative action employer and will consider all qualified applicants
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability