Position Overview
The Results Associate assists customers and prospective customers with service, billing and technical concerns via email, phone, or chat, in accordance with The Results Companies policies and procedures. The Results Associate is responsible for taking appropriate action in providing quality and efficient customer service to customers, investigating account issues, responding to general inquires and following up with the customer.
Duties and Responsibilities
- Uses multiple computer applications to respond to customer needs
- Assists customer with basic troubleshooting and questions regarding product or account issues
- Documents customer calls in the database system; including resolutions, issues, and general notes
- Attends continuous training on product and procedural updates
- Maintain, at a minimum, target levels of productivity and performance
- Helps maintain a good team and working environment by assisting fellow employees and participating constructively in meetings
- Ability to multitask; listening, inputting data, providing solutions, navigating through various screens while applying customer satisfaction techniques
Qualifications
- Must have excellent communication skills
- Previous customer service or call center experience preferred
- Proficient typing and computer navigation skills: typing speed of 25 WPM
- Superb listening, probing, negotiation and de-escalation skills needed
- Must be able to train full time
Physical Requirements
Frequent: Bending/stooping, reaching, lifting, carrying, repetitive motions, sitting, standing, walking
Occasional: Kneeling, pushing/pulling
Additional Information
- Health care benefits
Benefits include, but are not limited to:
- Bonus incentives
- Strong leadership
- Opportunities for advancement within our global organization
- Business Casual Dress Environment
- Fun and relaxed working environment
- Employee referral bonuses
- Paid training
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability