In this role you will:
- Manage a team to foster teamwork and cooperation among the agent/account operations and corporate departments
- Maintain effective team and interpersonal relationships across all functional groups in the organization
- Establish clearly defined targets for operational success
- Provide continual communication and coordination of functional activities to departments so that external and internal targets are exceeded
- Strategize with Account Operations Leaders on strategic account plans driving overall performance for the organization
- Increase profitability and payroll margins in your region
- Improve overall site KPI attainment, regional cost to acquire
- Assess, hire, promote, and develop a strong team within operations organization and maintain a virtual bench for all key positions and a succession plan for your role
- Identify and escalate threats appropriately, responding to reputational risks within your organization or partnerships
We are looking for someone who:
- Minimum 12 years progressive management and successful leadership of operational teams.
- Bachelor's Degree in Business, Finance, or related field of study
- Strong financial and strategic planning experience
- Call center, BPO or other direct marketing experience
- Understands the business to accomplish goals in a timely, productive and fiscally responsible manner
- Able to grasp concepts and effectively communicate them to team
- Strong verbal and written communication skills as well as Detailed-oriented
- Able to work effectively in a constantly changing environment
About The Results Companies:
We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!
The Results Companies is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability