At Contour, our core values are at the heart of everything that we do and every decision we make. Constant throughout all of our lines of business is a commitment to integrity and safety. Our team members consistently display an attitude of excellence and the ability to think like a customer. We recognize that there is strength in unity and work together as a team to accomplish our ambitious goals.
Contour's rapid growth has created exciting employment opportunities. We invite you to become part of the family.
Summary of Essential Duties:
- Greet and assist all customers in a prompt, friendly and courteous manner
- Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
- Check and accept passenger baggage
- Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs
- Comply with all safety procedures and airline policies
- Provide accurate gate, flight arrival and departure information, as well as answer general inquires
- Assist unaccompanied minors and passengers with special needs, resolve customer concerns
- Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements
- Provide clear and accurate communication to passengers, agents, flight crews and vendors
- Responsible for maintaining the safety and security of the ramp at all times
- Monitor customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner
- Marshal aircraft on the ramp (e.g. directing, assisting and parking all arriving, departing and towed aircraft)
- Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks
- Comply with all safety procedures and airline policies
- Careful handling of customer baggage, and company material; frequent lifting, loading/unloading, sorting and transfer of baggage, and company material
- Service aircraft as needed (e.g. aircraft lavatories, potable water, window wash, deicing and commissary items)
- Assist in ramp set up and storage of equipment and baggage
- Perform other job related duties as assigned by management
Summary of Essential Duties as Airline Customer Service Representative/Ground Security Coordinator Crew Chief:
- Entry level management position
- Oversee the day-to-day operation to ensure compliance with customer service standards, Company standards, and regulatory standards.
- Assist management with staffing to include, but limited to schedules, outages, vacations, etc.
- Act as liaison between stations operations and members of management to include but limited to email correspondence, shift summaries, IROPS communication, etc.
- Assist management for upkeep of training records for all employees to include, but not limited to classroom training, on-the-job training (OJT), recurrent training, etc.
- Actively involved with respect to airport operations, meetings and all planning sessions.
- Other tasks as assigned by management.
Qualifications
- At least nine (9) months of prior airlines or industry experience preferred.
- Must be authorized to work in the US.
- Must be 18 years of age or older.
- Must have a high school diploma, GED or equivalent.
- Basic knowledge in Microsoft suite of products including Excel, Outlook, and Word, and also have a basic understanding of similar soft wares
- Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset
- Possess strong leadership and organizational skills.
- Must have well-developed people skills and ability to work with a variety of personalities.
- Able to coordinate multiple priorities and meet deadlines.
- Able to handle interruptions and a fast paced environment.
- Maintain strong attention to detail.
- Be self-motivated and able to motivate others
- Excellent communication skills both written and verbal delivered with tact and professionalism
- Must pass a DOT required pre-employment drug screen and w illing to submit to and pass FAA and Company mandated random drug and alcohol tests.
- Able to pass an FAA required 10 year work history review and submit to criminal background and fingerprint checks.
- Possess a valid driver's license and good driving record
- Must read, write, speak, and understand English. Ability to read, write, speak and understand Spanish a plus but not required.
- Able to lift 75lbs routinely with or without reasonable accommodation
- Able to work in stressful situations and tight time constraints
- Able to work nights, weekends, holidays, and varying schedules
Corporate Flight Management, Inc. dba Contour Airlines is an Equal Opportunity Employer M/F/Vets/Disability