In this role you will:
• Establish and maintain an inventory of current services, including provider, contact information for account relationship and outage escalations, nature of services, early termination fees, and contractual end date
• Establish and maintain professional relationships with all service providers, including coordination of regular business reviews with service providers and internal parties
• Establish and maintain appropriate cost forecasts in partnership with FP&A team members, including cost allocations as appropriate
• Serve as the primary point of contact for all new orders, disconnects, and other service changes
• Drive successful coordination and completion of same with appropriate technical teams
• Provide semi-annual report on overall cost model changes and drivers of same
We are looking for someone who has:
• Bachelor's Degree in Finance or Accounting
• 8 + years in a Financial Analysis role
• BPO experience preferably
• An analytical mindset and can apply assessment measurement and evaluation techniques to ensure processes, systems, and applications meet business needs
• Strong problem-solving skills and can identify and resolve issues proactively
• Ablity to develop, aid, and support a high performing team in meeting objectives
• Proactive approach in bringing about change by applying new ways to develop the business through improved management of people and processes
• Strategic mindset and can identify critical success factors when developing strategy and plans
• Solid people relations skills and can build solid business partnerships to ensure success in balancing the department and customer needs with the legal and financial expectations of the organization
About The Results Companies:
We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, The Results Companies could be right for you!
The Results Companies is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
The Results Companies is an Equal Opportunity Employer M/F/Vets/Disability